General Information
Caring for Your Earrings
These are unique pieces of jewelry that require some care to ensure their longevity.
YES
- Store your earrings hanging or laying flat to keep your designs kink-free.
- Be mindful of their length when around pets and children.
- Use the silicone backings to avoid an accidental earring loss.
NO
- Avoid getting your earrings wet. Moisture will damage the threads.
- Do not pull on fringing. If they seem to be acting up, gently roll between your fingers and stroke them downwards.
General Information
Shipping
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Allow 3 business days for shipping of non-custom orders from the date of your purchase.
- Semi-Custom orders have shipping times listed and Custom orders will be as quoted during the design process. All shipping times are from submission of payment.
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Shipping is via UPS. I cannot control when UPS will deliver your item.
- We are NOT responsible for items lost or damaged in transit.
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Shipping includes tracking but NOT insurance.
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Packages can be insured upon request for an additional fee.
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Please verify that your shipping address is correct before checking out. If an item needs to be re-shipped (due to an address submission error) you are responsible for the additional shipping fee.
Returns
- All sales are final. Custom work cannot be cancelled after payment.
Repairs
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I will replace hooks at no cost if you pay for the shipping.
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I will also do my best to repair or replace broken/lost earrings as long as I have the materials to do so.
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Cost will depend upon the nature of the repair or if I must remake an entire earring. An estimate will be determined before we move forward.
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I only repair items made by me.